GENERAL TERMS AND CONDITIONS OF SALE
The information provided to customers and these General Terms and Conditions of Sale apply to all orders placed through the website www.saioassisi.it.
Placing an order implies full acceptance of these General Terms and Conditions of Sale.
These Terms and Conditions may be amended at any time by the operator of this website, at its sole discretion and without prior notice to users. Any amendments shall become effective from the date of publication on the website and shall apply only to sales concluded after that date.
PARTIES TO THE SALES CONTRACT
The website for the production and online sale of products is operated by Società Agricola SAIO Famiglia Mencarelli, with its registered office at Via della Passerella 9, 06081 Assisi (Italy), operating office at the same address, VAT No. 03175970544.
The parties to the sales contract are:
The Seller: Società Agricola SAIO Famiglia Mencarelli;
The Customer: the person purchasing one or more products through the website.
The Seller and the Customer shall hereinafter be jointly referred to as the “Parties.”
Any communication relating to purchases, including complaints, requests or reports concerning the purchase or delivery of products, shall be sent to the Seller using the contact details provided on the website or by e-mail at info@saioassisi.it.
The sales contract shall be governed by Italian law.
By placing an order, the Customer agrees to receive, via e-mail, the order confirmation and these General Terms and Conditions at the e-mail address provided during registration or checkout.
Any internet connection costs incurred in accessing the website shall be borne exclusively by the Customer.
PRODUCT CHARACTERISTICS
The products are sold with the characteristics described on the website and in accordance with the General Terms and Conditions of Sale in force at the time the order is placed.
Prices, products and product specifications may be changed without prior notice. Customers are therefore invited to verify the final sale price before submitting an order.
CONCLUSION OF THE SALES CONTRACT
The purchase order submitted through the website constitutes a contractual offer and is governed by these General Terms and Conditions of Sale, which form an integral part of the order.
By submitting an order, the Customer declares that they have read and fully accepted these Terms and Conditions without reservation.
ORDERING PROCEDURE
Products may be purchased by selecting the desired items and adding them to the shopping cart.
To complete the purchase, the Customer will be required to provide the necessary information for processing the order and completing the contract.
Before confirming the order, the Customer will be able to review and modify its contents and must expressly accept these General Terms and Conditions by selecting the relevant checkbox.
By clicking the “Complete Order” button, the Customer submits the order to the Seller and the contract is deemed concluded.
The Customer will also be required to select the preferred shipping method and payment method from those available.
DELIVERY AND ACCEPTANCE OF GOODS
Product availability and delivery times shown on the website are indicative only and are not binding upon the Seller.
The Seller undertakes to make every reasonable effort to comply with the stated delivery times and, in any event, to deliver the products within the maximum period established by applicable law, unless otherwise communicated.
Should a product become temporarily or permanently unavailable, any amount already paid by the Customer shall be refunded.
Upon delivery, the Customer is required to verify that:
the shipment contains all and only the products ordered;
the products are free from visible defects or damage.
If the package appears visibly damaged, the Customer should refuse delivery or accept it subject to inspection (“accepted with reservation”).
PRICES, SHIPPING COSTS, TAXES AND DUTIES
The prices displayed on the website include standard packaging, VAT and any applicable indirect taxes.
Shipping costs are calculated separately before the order is confirmed and shall be paid by the Customer in addition to the purchase price.
For deliveries outside the European Union, customs duties, import taxes and any other local charges shall be borne exclusively by the Customer.
The Customer acknowledges that any lack of knowledge regarding such charges shall not constitute grounds for cancelling the contract or requesting reimbursement from the Seller.
PAYMENTS
The Seller shall begin processing the order only after receipt of payment.
Payment may be made by:
- PayPal;
- Credit Card via PayPal;
- Bank Transfer.
Additional payment methods may be made available on the website.
Credit card transactions are processed through PayPal’s secure payment system. Payment details are transmitted securely and are not accessible to the Seller.
Where payment is made by bank transfer, the Customer shall indicate the SWIFT code, IBAN and order number specified in the order confirmation.
Where required by law, the Seller will issue the relevant fiscal receipt or invoice for the purchase.
SELLER’S LEGAL GUARANTEE OF CONFORMITY
The Seller guarantees that all products supplied are free from manufacturing defects and conform to the descriptions published on the website.
The guarantee does not apply in cases of improper use of the products or failure to follow the instructions and warnings supplied with them.
The Customer must report any defect or lack of conformity within two (2) months of discovering it and, in any case, no later than six (6) months from the date of purchase, by sending the appropriate return request to info@saioassisi.it, together with all required supporting documentation.
Upon receipt of the request, the Seller will examine the reported defect and, if appropriate, will authorize the return by issuing a Return Authorization Code (RMA) via e-mail.
The authorization to return the goods does not constitute an acknowledgment that the defect exists, as this will only be verified after inspection of the returned products.
Authorized products must be returned within 30 days from notification of the defect, together with the Return Authorization.
Where a refund is due, it shall be made using the same payment method originally used by the Customer or, alternatively, by bank transfer. In the latter case, the Customer shall provide the Seller with the necessary bank account details by e-mail.
LIABILITY FOR DEFECTIVE PRODUCTS
With regard to any damage caused by defective products, the Seller, acting solely as distributor of the products sold through the website, shall not be held liable where it identifies the manufacturer of the product in accordance with applicable law.
RIGHT OF WITHDRAWAL
The Customer may exercise the right of withdrawal by using the dedicated digital function made available on this website, accessible through the “Online Withdrawal” page.
Registered Customers
If the Customer has placed the order through a personal account, they may access the “My Account” area, select the relevant order and complete the guided withdrawal request procedure.
Guest Customers
If the Customer placed the order without creating an account (guest checkout), they may exercise the right of withdrawal by accessing the “Online Withdrawal” page and completing the dedicated form, providing at least the following information:
- Full name;
- E-mail address used for the purchase;
- Order number or any other information allowing the contract to be identified;
- The product(s) for which the right of withdrawal is being exercised.
Once the request has been submitted, the Customer will receive, without undue delay, an acknowledgment of receipt on a durable medium (e-mail), indicating the date and time the request was received.
RETURN OF PRODUCTS
After submitting the withdrawal request, the Customer shall return the products within the time limits established by the applicable legislation, following the instructions provided by the Seller via e-mail.
The products must be returned:
- in their original condition;
- complete with their original packaging;
- together with all accessories and any documentation received;
- properly packaged to prevent damage during transport.
Return shipping costs shall normally be borne by the Customer, unless the return is due to an error by the Seller or because the Customer received an incorrect, defective, or damaged product.
Once the returned products have been received and their condition has been verified, the Seller shall process the refund in accordance with the applicable provisions of the Italian Consumer Code.
CUSTOMER DATA AND PRIVACY PROTECTION
In order to place an order and complete the purchase contract, the Customer is required to provide certain personal data through the website.
The Customer acknowledges that the personal data provided will be collected and processed by the Seller in accordance with the applicable data protection legislation, including Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the applicable Italian privacy laws, for the purpose of processing and fulfilling orders placed through the website and, where the Customer has given consent, for any additional purposes described in the Privacy Policy made available on the website at the time of purchase.
The Customer declares and warrants that all information provided during the purchasing process is accurate, complete and truthful.
For further information regarding the processing of personal data, Customers are invited to consult the Privacy Policy available on the website.
SECURITY
Although the Seller adopts appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, the Seller cannot guarantee absolute security of information transmitted over the Internet due to the inherent characteristics and technical limitations of electronic communications.
Payments made by credit or debit card are processed through PayPal’s secure payment system. Payment information is transmitted using secure encrypted technologies designed to ensure high standards of reliability, security, confidentiality and data protection. The Seller does not have access to or store Customers’ payment card details.
APPLICABLE LAW AND JURISDICTION
These General Terms and Conditions of Sale and all sales contracts concluded pursuant thereto shall be governed by and construed in accordance with the laws of Italy.
Nothing in these Terms and Conditions shall affect any mandatory consumer rights granted under the applicable laws of the Customer’s country of residence.
Any dispute arising out of or relating to these Terms and Conditions or any sales contract shall be subject to the exclusive jurisdiction of the Court of [CITY], unless mandatory provisions of the applicable consumer protection legislation provide otherwise.
